At Hapstation, customer satisfaction is our priority. Please read our return and refund policy carefully.

1. Return Eligibility

We accept returns only if:

• The product is damaged, defective, or wrong item delivered

• The issue is reported within 48 hours of delivery

• The product is unused, unwashed, and in original condition with tags and packaging intact

❌ Returns are NOT accepted for:

• Size issues (please refer to size chart before ordering)

• Color variations due to screen differences

• Discounted or sale items (unless damaged)

2. Return Process

• To initiate a return, contact us at [your support email] with:

  • Order ID

  • Product images/video showing the issue

• Once approved, return instructions will be shared with you.

3. Refund Policy

• Refunds are processed after we receive and inspect the returned product.

• Approved refunds will be credited within 7–10 business days to the original payment method.

• Shipping charges (if any) are non-refundable.

4. Exchange Policy

• Exchanges are allowed only for damaged or wrong products, subject to availability.